Shipping policy

At Pet & Co, we're proud to serve customers across the UK with reliable shipping. Here's everything you need to know about how we ship your order.

1. General Shipping Information
We currently ship throughout the UK. Shipping is free on every order, with no minimum purchase required.

2. Processing Time
Orders are typically processed within 1-2 business days (Monday to Friday), excluding weekends and public holidays. During busier periods, processing may take slightly longer, we'll keep you informed of any delays.

3. Shipping Rates
We offer free UK shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times
Once your order has shipped, delivery typically takes 4-7 business days to arrive. Delivery times are estimates and may be affected by carrier delays or unforeseen circumstances.

5. Shipping Restrictions
We currently only ship within the UK. If you have a question about delivery to a specific address, get in touch before ordering and we'll be happy to help.

6. Failed Delivery or Returned Packages
If a delivery attempt fails or a package is returned to us due to an incorrect address, we'll contact you to arrange redelivery, which may incur additional shipping costs.

7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at shop.petandco@gmail.com. We'll work with the carrier to investigate and resolve the issue as quickly as possible.

8. Policy Updates
We may update this shipping policy from time to time to improve our service. The latest version will always be available on this page. (Last updated: 4 August 2026)